Promotions from partners
SERVICE CUP from 4Service Kazakhstan
Since 2018, Ramstore Kazakhstan supermarkets and shopping malls chain launched the Mystery Shopping program. To the date, Mystery Shoppers have already completed over 800 evaluations in 11 Ramstore supermarkets and 5 Ramstore Express format supermarkets in the cities of Almaty and Nur-Sultan.
The received reports allow us to analyze the general level of service and structure information for each unit. Based on the results of the analysis, recommendations are formed to improve the service. Important indicators are the Customer Loyalty Index – NPS and Emotional Index. The main indicator is the Total Service Index. To show the best results, teams of stores compete for the main challenge prize – the Service Cup – an instrument of non-material reward for employees for a customer-oriented approach to work. On a quarterly basis, 4Service Kazakhstan and Ramstore gather all directors at the presentation of a joint project report. Based on the results of the work, the best location is determined, and the Director of this supermarket is awarded.
Due to the regularity of such an audit, we are able to track changes in the context of the entire company and a specific store.
During the project, the Cup of service received:
1) Ramstore Aport, Almaty (March – May 2018)
2) Ramstore Atrium, Almaty (June – August 2018)
3) Ramstore Express Chaliapin, Almaty (September – November 2018)
4) Ramstore Azhar, Nur-Sultan (December 2018 – February 2019)
5) Ramstore Azhar, Nur-Sultan (March – May 2019)
6) Ramstore Samal, Almaty (June – August 2019)
Congratulations to the Ramstore Samal team and wish you new service feats, endless enthusiasm and positive emotions from grateful customers!
And most importantly, let our customers receive service in accordance with expectations, a service about which they would like to tell friends and which makes them return to the company again.
Ramstore Social Card
A new social initiative has been launched in Kazakhstan. Ramstore supermarket chain issued special pension discount cards. Cardholders will have an additional 3 percent discount on all product categories, having all the benefits of the current bonus system.
The idea of introducing this card was considered by the management of Ramstore Kazakhstan LLP for a long time. The experience of retail networks of other countries was studied. For example, someone gives discounts to pensioners at certain hours or days of the week, someone by the presentation of a pension certificate, someone – only for goods not participating in promotions and discounts, and somewhere they put on the card a limit, less than the subsistence level. There is a practice of setting a discount depending on the amount of purchase. For example, if you bought a small amount, then you cannot get a discount.
Taking into account all the drawbacks of the existing programs for pensioners, the Ramstore Social card absorbed everything to become really useful.
You can make purchases on the map at any time.
Discount applies even to the promotional product with a yellow price tag.
The limit set on the card is higher than the base pension
The discount is valid regardless of the amount of the purchase.
The card is also valid when ordering through the online store ramstore.online
Following the first one, the Ramstore Social discount card was issued for another category, requiring social support – students. Conditions are same.
You can get a Ramstore Social card at each Ramstore supermarket by presenting an identity document and a pension / student ID card to an information desk employee.
Rules for using the Ramstore Social discount card
1. The card “Ramstore Social” is intended for people who have reached the retirement age/have student ID.
2. To receive the Ramstore Social card, you need to contact the Ramstore supermarket information desk employee, present an identity document and a pension certificate/student card.
3. In order to start using the Ramstore Social card, you must fill in the appropriate registration form. You can get it from an information desk employee in every Ramstore supermarket.
4. By presenting this card at the checkout, you receive a discount of 3%.
5. In case the card is presented after registration of the check, the discount is not provided.
6. The discount on the card “Ramstore Social” also applies to goods with yellow price tags.
7. The card is the property of Ramstor Kazakhstan LLP.
8. The card is unlimited in time, its operation can be suspended or canceled by the relevant Order of the owner.
9. In case of loss of the Ramstore Social card, you need to contact the information desk staff of any Ramstore supermarket.
On the “Ramstore Social” card there is a monthly limit on the amount. The goods purchased within one month for the amount of more than 30 000 tenge are paid at its full value.